Updated April 2020
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers for the purposes of filling orders. We might contact you via email or phone with questions about your order and we will use the shipping address you provided to ship your products to you. We will only contact you via email with sales or promotions if you opt in to our email newsletter on your own. We constantly review our systems and data to ensure the best possible service to our customers.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Helcasio, LLC, will only be in connection with the provision of agreed services and products. Helcasio, LLC takes reasonable measure to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
To fulfill your order, you must provide us with certain information (which you authorized our website host, to provide to us), such as your name, email address, postal address, payment information (which is stored and processed by one of our payment providers, Square or Paypal), and the details of the product that you’re ordering. You also may have chosen to provide us with additional personal information (for a custom order, for example) if you contacted us directly or added notes to your order during checkout.
When you place an order on the Website, we will ask you to input certain information for us to process your order including: your name, e-mail address, billing address, shipping address, telephone number, product selections, shopping preferences, credit card or other payment information and a password.
When you access our website, we may also automatically collect information about you including:
Log information: We collect log information about your use of the website, including your IP (Internet Protocol) address, web request, access times, pages viewed, web browser, links clicked and the page you visited before navigating to purchase a product. We also collect whether or not you are on a desktop or mobile device.
If you choose to create an account on the Website, review one of our products or enter any of our or surveys, we will ask you to input certain information so that we can authenticate your account and provide you with necessary notifications. This information could include your name, e-mail address and a password.
HOW WE USE YOUR INFORMATION
Information you give to us. We will use this information to carry out our obligations arising from any contracts entered into between you and use and to provide you with the information, products and services that you request from us.
We will also use the information to respond to your comments, questions, and requests and provide customer service.
Information we collect about you. We will use to pseudonymized and/ or aggregated portions of your information:
To communicate with you about products, services, surveys, offers, promotions, rewards and events offered by Helcasio, LLC, and provide news and information we think will be of interest to you as our customer.
Monitor and analyze trends, usage and activities in connection with our products and services.
Information will be used to personalize and improve our products and provide advertisements, content or features that match user profiles or interests.
To facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards.
To improve the website to ensure that content is presented in the most effective manner for you and for your computer.
As part of our efforts to keep the website safe and secure.
Our Service Providers include: WIX, Mailchimp, USPS, FedEx, UPS.
Along with Square, Paypal, Google (Google Analytics) Facebook and Instagram.
By blocking all cookies you will not be able to purchase from our website and website functionality maybe limited.
IF YOU PREFER NOT TO HEAR FROM US
If you prefer not to receive information from Helcasio, please let us know at any time by either e-mail or by using the "opt-out" link provided at the bottom of each promotional e-mail. If you contact us by e-mail, please be sure to include your e-mail address and full name.
In addition, if you ask us to remove your name and address from our e-mail or postal mailing list, we will have to maintain your name in a "do not contact" file to ensure that we can honor your request.
CROSS-BORDER DATA TRANSFER AND DATA RETENTION
The Website is controlled and operated from the United States and is not intended to subject Helcasio to the laws or jurisdiction of any state, country or territory other than the United States. Your personal information may be stored and processed in any country where we have offices or in which our third-party service providers reside.
We use two payment processors at this time, Square and Paypal.
California Privacy Rights
If you are a resident of California, you have the right under the California "Shine the Light" law (Cal. Civil Code § 1798.83) to request, by regular or electronic mail, a list of the categories of personal information that were shared by Helcasio with third parties for direct marketing purposes during the immediately preceding calendar year, the names and addresses of those third parties and if the nature of their business cannot reasonably be determined from their name, examples of" the products and services marketed by them. However, as described above, except where necessary to fulfill an order from you for goods or services or as otherwise permitted by applicable law, Helcasio will not share your data with third parties unless you consent to such disclosure. Alternatively, you may opt out at any time from any information sharing previously consented to. For these reasons, Helcasio is not required to respond further to California customer inquiries under the California Shine the Light law.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
You can object to our processing of some of your information based on legitimate interests and receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
DO NOT TRACK
You have the ability to enable your browser settings to "Do Not Track." Doing this sends a signal to websites, ad networks and plug-in providers about your browsing preferences. This Website does not currently respond to the “Do Not Track browser signal."